Terms and Conditions

All terms and conditions, definitions and interpretation, training given, actions planned and taken, contracts drawn up and undertaken are under the terms of the law in England and Wales.

Unless the context otherwise requires, words that are importing one gender, include all other genders, and words importing the singular, include the plural, and vice versa.


  1. The Company: ReMEDI Rx.
  2. Terms and Conditions: (Ts&Cs): The Terms and Conditions of ReMEDI Rx.
  3. Registration of interest in course by a Potential Candidate. Potential Candidate: Any Health Care Professional (HCP) who has registered an initial interest online with ReMEDI Rx.
  4. Registration Form: Completion of the ReMEDI Rx Registration Form Document (that will be forwarded to Potential Candidates), either online or by post will confirm that the Potential Candidate has read and agreed to the Terms and Conditions.
  5. ReMEDI Rx Clinical English and Communication Skills Training Courses / IELTS Coaching Courses, may be a one-day group study day, (minimum 14 candidates) or a 1:1 Skype and online course which may range from 4 to 12 weeks duration. (Note 2 trainers are usually allocated to each client on a Skype/Online course, (thus 1:2))
  6. Bespoke courses: Any ReMEDI Rx course tailored to suit individual requirements and locations.
  7. Telephone Interview: A Telephone Interview between the potential Candidate or Client and the Managing Director, Clinical Director, Head of Training or ReMEDI Rx Senior Trainer.
  8. Skype Interview: All Skype interviews are undertaken on a weekly basis (usually on a Thursday but timed to suit the client) for Skype/Online courses by any of the above personnel.
  9. Health Care Professional (HCP): Professional person working in Health care who is entitled to undertake any of the ReMEDI Rx Clinical English and Communications Training Courses. These include but are not limited to doctors, dentists, nurses, midwives, physiotherapists, radiographers, pharmacists and all those undertaking clinical training.
  10. Managing Director (MD): Clinical Trainer who directs the Company and may also be a Course Director for Study Day courses.
  11. Clinical Director (CD): Clinical Trainer who directs the Company and may also be Course Director for Study Day courses.
  12. Head of Training (HoT): Head of the ReMEDI Rx Training Department and may also be Course Director for Study Day courses.
  13. ReMEDI Rx Partner: Partner in the company.
  14. Course Director: Can include any of the following: ReMEDI Rx Partner, Head of Training, Clinical Trainer or, ReMEDI Rx Trainer, who manages a Study Day course.
  15. ReMEDI Rx Trainers and Associates; Those with professional education and training, skills and qualifications whose services are used by the company. This includes: Medical, English and Communication experts.
  16. Full Cost: Full Cost of any Study Day course is payable at or before 6 weeks before the first day of the course.
  17. Full Cost: Full Cost of any Skype/Online course is payable 2 weeks before the first day of the course. Please note international payments MUST have been paid into the ReMEDI Rx account by the deadlines written above.
  18. Deposit: Deposits of £100 per person are required if a potential candidate or group are securing the start of a Skype/Online course or group Study Day course, longer than 6 weeks in advance.
  19. Method of payment: Payment for full cost or deposit is made by Bank Transfer following receipt of an invoice from ReMEDI Rx. Please note that payments from India/Pakistan may take up to 7 days to arrive and those from Europe may take up to 3 days to arrive. Please allow for this delay when arranging payments to ReMEDI Rx.
  20. Candidate or Delegate: HCP who has paid either the Full Cost of the course or a Deposit.
  21. Pre Course Training (PCT): Training and work undertaken by the Candidate or Delegate prior to the course.
  22. Academic IELTS test: Academic version of the International English Language Testing System (test or exam).
  23. An IELTS for UKVI score can be used to prove one’s English language abilities in support of a UK Visas and Immigration (UKVI) application.
  24. OET (Occupational English Test)
  25. ReMEDI Rx Certificate: Certificate stating that proficiency in the use of clinical English and Communication Skills has been achieved following the ReMEDI Rx Clinical English Study Day Course. Or that a ReMEDI Rx Skype/Online course has been completed.
  26. ReMEDI Rx and IELTS Certificate: Double Certificate stating that proficiency in the use of clinical English and Communication Skills has been achieved following a ReMEDI Rx course and that the Academic version of IELTS has been achieved at a grade of 7.5 or higher (for doctors) or 7.0 for nurses.
  27. ReMEDI Rx Graduate: HCP who has undertaken the ReMEDI Rx course and gained the ReMEDI Rx certificate.
  28. ReMEDI Rx/IELTS Graduate: HCP, who has undertaken the ReMEDI Rx course, gained the ReMEDI Rx certificate and passed Academic IELTS at 7.5 or higher and received the IELTS certificate plus the ReMEDI Rx double certificate.
  29. NHS: National Health Service, also the UK Private Sector: refers to private hospitals in the UK.
  30. UK Employment Business or Company: A company specialising in placing HCPs into jobs in the UK.
  31. GP: General Practitioner.
  32. RMO: Resident Medical Officer. RMO Contract: A contract between the RMO and the Employment Business.
  33. Starting Bonus: [If relevant], Bonus paid to HCP at the time of his / her first month’s salary. (Used less these days)
  34. Membership Exams: Senior doctor exams giving membership or fellowship to the Royal Colleges.
  35. BNF: British National Formulary.
  36. Agreements for Associate Recruitment Agencies include the following definitions;
  37. Candidates (job seekers)
  38. Introducer (the company or organisation who is introducing candidates to a recruitment company or to a medical communications company coaching English for IELTS, such as ReMEDI Rx)
  39. Clients (those doctors, dentists, nurses, GPs or other medical professionals who are planning or receiving a ReMEDI Rx course)
  40. UK Recruitment Company (a company who is recruiting staff to UK positions)
  41. Commission (that which ReMEDI Rx pays an agency who has or is, sending clients for coaching or for group study days
  42. Referral rate, the amount of money (sum) or percentage that one company pays another for referrals.
  43. The ReMEDI Rx Website has been developed as a service of ReMEDI Rx. Like any other service, in spite of the best efforts of the Company, the information in this Website may become out of date over time. Nothing on this Website should be construed as the giving of advice or the making of a recommendation and it should not be relied on as the basis for any decision or action.
  44. ReMEDI Rx accepts no liability for the accuracy or completeness or use of, nor any liability to update, the information contained on this Website.
  46. This UK-based Website may link you to other Websites on the Internet, including Websites for ReMEDI Rx affiliates in the UK and other countries. ReMEDI Rx cannot take responsibility for information found on third party Websites outside its control.
  47. While ReMEDI Rx attempts to provide links only to third-party Websites that comply with all applicable laws and regulations and ReMEDI Rx’s standards, please understand that the content on these third-party Websites is subject to change without notice to ReMEDI Rx.
  48. We therefore cannot be responsible for, and accept no liability for, any information or opinion contained in any third-party Website.
  49. Once a payment has been accepted, by ReMEDI Rx, you agree that you will be bound by ReMEDI Rx Terms and Conditions.
  50. Health Care Professional. (HCP). All ReMEDI Rx courses are available to doctors, nurses, midwives, pharmacists, physiotherapists, and other health care professionals allied to medicine. This includes HCPs, either in training or qualified and by offering payment to ReMEDI Rx, you confirm that you work as an HCP within the groups as described herein.
  51. Skype sessions. The Skype session will be 20 minutes and will sometimes include speaking, listening and reading tests. They will be arranged as part of the 4, 6, 10, 12 week courses and at a time to suit the client.
  52. Cost of the course does not include the following; Travel and travel arrangements to and from a Study Day course, Academic IELTS exam costs and exam arrangements, nor the purchase of a British National Formulary (BNF) which every candidate or delegate should purchase prior to any ReMEDI Rx course.
  53. ReMEDI Rx uses its best endeavours to hold Study Day courses in the UK and Europe as agreed on application. However, if through circumstances beyond the control of the company a course venue has to be changed, ReMEDI Rx will use its best endeavours to give every candidate the maximum notice of the change of venue.
  54. All cancellations for whatever reason must be given in writing, either by post when the date of the arrival of the letter will be taken as the cancellation date or by email. OR If email is used, this MUST be preceded by the candidate phoning the ReMEDI Rx Head Office between 9:00 and 5:00 (UK time) Monday to Friday on 07525 777888 stating name, dates of course, and reason for cancellation.
  55. Refund Policy. Whilst all deposits and/or course fees are non-refundable, ReMEDI Rx will use its absolute discretion and will make every endeavour to provide a refund or part refund having taken into account the costs of administration, stationery, Study Day accommodation and other such costs which may have already been purchased on behalf of the HCP. There will be no refunds where the candidate or delegate reduces the length of his/her course.
  56. ReMEDI Rx reserves the right to change details of its services, including courses, venues, facilities and course dates, if and where circumstances beyond the company’s control necessitate such changes or where the number of enrolments is not enough to operate a course viably.
  57. Notwithstanding this, where ReMEDI Rx cancels a course, the company will make every effort to provide a refund within 2 weeks of the date of the course.
  58. In the unlikely event that ReMEDI Rx has to shorten a course, and cannot make the time up to the candidate, ReMEDI Rx will provide the candidate with a payment to reimburse him/her for the missing hours of training, within 2 weeks of the course.
  59. Public Holidays. All GROUP course dates are planned so, as to avoid major public holidays.
  60. BESPOKE courses that include a public holiday may incur an extra charge.
  61. Travel, Accident and Medical Insurance. All candidates attending the ReMEDI Rx course must have their own insurance in place and by confirming that the Terms and Conditions have been read and agreed to, HCPs agree that they are or will be adequately covered with appropriate insurances.
  62. At Registration, each candidate, or delegate should confirm that they have booked their Academic IELTS exam and inform ReMEDI RX of the proposed VENUE and the proposed DATE. Please note that when booking the IELTS test, all candidates / delegates should make the request to the IELTS organisation that the result MUST be available to ReMEDI Rx (Head Office) in addition to the named candidate.
  63. We suggest that you undertake this test in your home country and at a location that is convenient to you.
  64. The candidate or delegate will pay for and organise the taking of their IELTS test, (possibly in a venue near his / her home or work).
  65. Homework and self-study are all integral to success. Every client agrees to spend at least 10 hours per week on any course to study and complete all homework sent to him or her by ReMEDI Rx.
  66. ReMEDI Rx will work with the candidates or delegates to help them pass the IELTS exam but it is the responsibility of each HCP to prepare thoroughly, revise sufficiently, undertake sufficient homework or self study and practise in order to gain a good grade.
  67. Candidates will purchase their own copy of a current BNF and become familiar with it before the ReMEDI Rx course. (They will bring a copy of the BNF with them to any Study Day course).
  68. Certification following ReMEDI Rx courses in Clinical English and Communications Skills Training. A ReMEDI Rx Certificate will be given to successful Graduates stating that proficiency in the use of Clinical English and Communication Skills, has been achieved following the ReMEDI Rx Clinical English and Communications Skills Course.
  69. Graduates agree to notify ReMEDI Rx immediately after they receive the IELTS result and to forward to ReMEDI Rx, a scanned copy of their IELTS certificate in order for them to receive the double ReMEDI Rx/IELTS certificate.
  70. Police Check. All HCPs wishing to work in the UK as a HCP, agree to obtaining a police check from their country of origin and understand that before they commence work in the UK, their prospective employer will require (and usually obtain on their behalf), a CRB Enhanced Disclosure or equivalent.
  71. UK Employment Business. Any healthcare professional wishing to work in the UK can be introduced to an appropriate employment business.
  72. A UK clinical role might be found that reflects the international doctor’s specific skills and job aspirations or possibly, (and this is often used as a stepping stone to get into the UK healthcare system), a job may be offered to work as Resident Medical Officer (RMO) in a UK private hospital.
  73. In these cases, the doctor’s salary will be paid by the Employment Business and any doctor making an application to work in the UK, acknowledges and agrees that no salaries, bonuses and other remuneration will be paid by ReMEDI Rx.
  74. ReMEDI Rx forms no part of any Employment Businesses and cannot take responsibility for their business and any offers made from said business are subject to their terms and conditions of employment and are under the law of England and Wales.
  75. Membership Exams. All doctors wishing to pass their Membership exams but needing to improve their communications component, may apply for any ReMEDI Rx course
  76. Liability ReMEDI Rx and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law.
  77. ReMEDI Rx reserves the right to expel any candidate whose conduct is unsatisfactory at the absolute discretion of the Course Director, Managing Director, Clinical Director or Head of Training, whose decision will be final. No fees will be refunded in such cases.
  78. Resolution of disputes. ReMEDI Rx’s aim is to treat every client fairly and the company will always work towards this end. In the event of a dispute between an individual and ReMEDI Rx, procedures are in place to facilitate the resolution of the dispute.
  79. Any complaint should be discussed with the Course Director before the end of the course and must be made in writing to the Managing Director whose decision will be final and with no right of appeal, at ReMEDI Rx Head Office UK within 30 days of any course, beit Study Day Course or Skype /online coaching.
  80. All complaints will be fully investigated provided that they are received within one month following the end of any course.
  81. Copyright and intellectual property. The use of any material published on this Website for unauthorised commercial purposes is strictly prohibited. However, ReMEDI Rx hereby authorises you to copy materials published by it, on this Website for NON-commercial use only, provided any copy of these materials which you make shall retain all copyright and other proprietary notices and any disclaimer contained thereon and on this Website.
  82. In addition, we request that you reference and link back to the relevant ReMEDI Rx Website page.
  83. Any other associated work undertaken by the company, ReMEDI Rx, its Partners or Associates, will be carried out with due reference to the Terms and Conditions of ReMEDI Rx.
  84. Other work may include the following: ReMEDI Rx and IELTS Medical Communications Coaching, ReMEDI Rx Hospital Care, ReMEDI Rx Home Care, ReMEDI Rx Government Care, ReMEDI Royal Colleges Care, ReMEDI Rx Travel Care, ReMEDI Rx Medical News, ReMEDI Rx in Europe, ReMEDI Rx World Wide Care. Please note this list is not exclusive.
  85. All those who work for ReMEDI Rx will uphold the ethos of the organisation, to the best of their abilities, and uphold the “Green” vision of ReMEDI Rx.
  86. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent or trademark of ReMEDI Rx or any third party.
  87. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any ReMEDI Rx copyright.
  88. Should any viewer of a ReMEDI Rx published document respond with information including feedback data such as questions, comments, suggestions, or the like regarding the content of any such ReMEDI Rx material, such information shall be deemed to be non-confidential and we shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the information to others without limitation.
  89. ReMEDI Rx shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing and marketing products incorporating such information.
  90. Charity: A %age of ReMEDI Rx’s profit will be given to local and international charities. (Local will be Chilterns MS Centre and Hospices at Home, international will be toward Polio elimination and Médecins Sans Frontières.
  91. Green: ReMEDI Rx will work towards the minimization of global warming and protect the planet.
  92. Terms and Conditions of ReMEDI Rx The above are the Terms and Conditions of ReMEDI Rx, and shall cover all ReMEDI Rx courses held in the UK or worldwide, be they Study Day courses or Skype/Online courses.
  93. The Definitions and Interpretations form part of the Terms and Conditions.


Last Revision: 2019